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The Principles of our Procedure
The principles set out below form the basis for our activities. In the company-wide BEST training courses, our employees have been taught the methods they need to apply these principles. The regular BEST reviews verify that the principles are being applied.
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Our Quality Management Principles
Customer Focus
Consistent customer focus is a prerequisite for our business success. We must not only meet but surpass our customer's needs, and anticipate future requirements. We therefore gear our company's organization to our customers' requirements and regularly review customer satisfaction.
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Leadership
Through our leadership, we provide our staff with clear role models. We set ambitious goals and instruct our staff in how to achieve these goals. We ensure that our strategy will secure our company's future.
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Staff Participation
Our employees adopt the company's goals and are involved in decision-making and process improvements. They place their personal development potential at the company's service.
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Process Approach
We identify the external and internal custom-ers and suppliers of our business processes, and make sure that our processes efficiently meet our customers' needs.
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System-Based Management Approach
We ensure that the subprocesses of our company interact effectively and achieve our company's overall objectives. We measure the success of our subprocesses and the overall success of the company.
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Continuous Improvement
We set ambitious yet realistic goals, provide the tools needed to achieve these goals and ensure that the continuous improvement of our company is an integral part of our employees' work. In the BEST courses we trained our staff in the necessary methods, and through ongoing problem solving and quality improvement processes we are further developing our entire company in all its departments.
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Fact-Based Decision-Making
We base our decisions on data and information which we obtain and evaluate from reliable processes. From our measurement of process results and the satisfaction of our customers, we determine the necessary improvement actions.
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Supplier Relations for Mutual Benefit
We are aware that we can only satisfy our customers if we involve our suppliers in these activities from the outset. We want to work together with our suppliers on a basis of trust so as to guarantee satisfaction of our customers.
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